Applies to genuine XREAL One Pro, XREAL 1S, XREAL XBX, XREAL Aura smart glasses and accessories XREAL Eye, XREAL Hub purchased at DroidShop.VN

DroidShop is the official authorized dealer of XREAL in Vietnam, with products imported directly from the manufacturer.

📅 Warranty Policy Update — Effective August 15, 2026

DroidShop applies two different warranty terms depending on when the product was purchased:

Purchase date Warranty period 1-for-1 replacement (any manufacturer defect)
Purchased before August 15, 2026 6 months Within the first 30 days from purchase date
Purchased from August 15, 2026 onward 12 months Within the first 30 days from purchase date

⏱ Warranty Period

Time from purchase date Coverage Processing time
0 – 30 days 1-for-1 replacement (any manufacturer defect, like-for-like swap) Within 24 hours after inspection
31 days – end of warranty period Free repair service (manufacturer defects) 7 – 20 business days
After warranty period Paid repair service (case-by-case) Contact us for a quote

Warranty period is calculated from the purchase date shown on your invoice. The 1-for-1 replacement policy applies only to hardware defects from the manufacturer — it does not cover damage caused by the user.

📋 Warranty Conditions

✅ Covered ❌ Not covered
Hardware defects from the manufacturer (inherent device faults) Damage from impact, drops, cracked lenses, or deformed frame
Within the warranty period Exposure to water, high humidity, or chemicals
Purchase invoice or order details from DroidShop available Electrical damage from incorrect charging or incompatible charger/cable
Serial number sticker intact and legible Serial number sticker removed, torn, or unreadable
No signs of unauthorized disassembly or third-party repair Self-disassembly or repair performed outside of DroidShop
Defect is clearly present and reproducible during inspection Normal wear and tear: battery degradation, surface scratches, faded nose pad
Accessories with factory defects Accessories (charging cable, carrying pouch) damaged through use

⚠️ Note on XREAL Eye and XREAL Hub accessories: XREAL Eye and XREAL Hub are covered under the same warranty policy above.

🔄 Warranty Process

Step 1 — Contact support when you encounter an issue
Reach out to DroidShop via Zalo or Facebook first to describe the problem. Our technical team will assist remotely for software issues. If a hardware defect is confirmed, proceed to the next step.

Step 2 — Bring or ship the device to our showroom
Bring or ship your XREAL glasses along with your purchase invoice (or the phone number used when ordering) to the DroidShop showroom during business hours.

Step 3 — Inspection and assessment
Our technical team will inspect the device in person and notify you of the result within 24 business hours — confirming whether it qualifies for warranty coverage and the specific resolution method.

Step 4 — Resolution and handover
DroidShop will notify you via Zalo or phone once the device is ready. Processing times:

  • 1-for-1 replacement (within the first 30 days): within 24 hours
  • Warranty repair (day 31 through end of warranty period): 7 – 20 business days
  • Paid repair (after warranty period): timeline depends on the issue — you will be informed in advance

Note: Some cases may require sourcing parts from the XREAL factory, which can extend the timeline. DroidShop will notify you as soon as official information is available from XREAL and confirm a specific completion date.

🔧 Resolution Methods

Depending on the nature of the defect, DroidShop applies the following in order of priority:

  1. 1-for-1 replacement — within the first 30 days, manufacturer defect confirmed, all conditions met
  2. Repair / component replacement — for hardware defects within the warranty period
  3. Replacement with same model — applied when repair is not feasible

Any remaining warranty time after a replacement unit is issued is calculated from the original purchase date — the warranty period does not reset.

📍 Service Location

DroidShop Showroom
246/4B9 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, Ho Chi Minh City
Warranty intake hours: Monday – Saturday, 9:00 AM – 6:00 PM

Customers outside Ho Chi Minh City: please contact DroidShop in advance for guidance on shipping your device by post. Inbound shipping costs (to DroidShop) are the customer’s responsibility; return shipping is covered by DroidShop.

📞 Warranty Support Contact

This policy may be updated from time to time. The latest version is always available at this page.