Applies to all genuine Rokid Glasses and Rokid AI Style smart glasses purchased at DroidShop. DroidShop is the official authorized distributor of Rokid products in Vietnam. This warranty policy follows the standards set by the distributor.

📅 Warranty Policy Update — Effective April 1, 2026

DroidShop applies two different warranty terms depending on when the product was purchased:

Purchase date Warranty period 1-for-1 replacement (any manufacturer defect)
Purchased before April 1, 2026 6 months Within the first 30 days from purchase date
Purchased from April 1, 2026 onward 12 months Within the first 7 days from purchase date

⏱ Warranty Period

Time from purchase date Coverage Processing time
0 – 7 days 1-for-1 replacement (any manufacturer defect, like-for-like swap) Within 24 hours after inspection
8 days – 12 months Free repair service (manufacturer defects) 7 – 20 business days
After 12 months Paid repair service (case-by-case) Contact us for a quote

Warranty period is calculated from the purchase date shown on your invoice. The 1-for-1 replacement policy applies only to hardware defects from the manufacturer — it does not cover damage caused by the user.

📋 Warranty Conditions

✅ Covered ❌ Not covered
Hardware defects from the manufacturer Damage from impact, drops, cracked lenses, or deformed frame
Within the warranty period Exposure to water, high humidity, or chemicals
Purchase invoice or order details from DroidShop available Self-disassembly, unauthorized repair, or hardware modification
Serial number sticker intact and legible Serial number sticker removed, torn, or unreadable
No signs of unauthorized disassembly or third-party repair Use contrary to Rokid’s official guidelines
Defect is clearly present and reproducible during inspection Normal wear and tear: battery degradation, surface scratches
Accessories with factory defects (reported within the first 7 days) Accessories (charging cable, carrying pouch) damaged through use

🔄 Warranty Process

Step 1 — Contact support when you encounter an issue
Reach out to DroidShop via Zalo or Facebook first to describe the problem. Our technical team will assist remotely for software issues. If a hardware defect is confirmed, proceed to the next step.

Step 2 — Bring or ship the device to our showroom
Bring or ship your Rokid glasses along with your purchase invoice (or the phone number used when ordering) to the DroidShop showroom during business hours.

Step 3 — Inspection and assessment
Our technical team will inspect the device in person and notify you of the result within 24 business hours — confirming whether it qualifies for warranty coverage and the specific resolution method.

Step 4 — Resolution and handover
DroidShop will notify you via Zalo or phone once the device is ready. Processing times:

  • 1-for-1 replacement (within the first 7 days): within 24 hours
  • Warranty repair (day 8 through month 12): 7 – 20 business days
  • Paid repair (after 12 months): timeline depends on the issue — you will be informed in advance

Note: Some cases may require sourcing parts from the factory, which can extend the timeline. DroidShop will notify you as soon as official information is available from Rokid and confirm a specific completion date.

🔧 Resolution Methods

Depending on the nature of the defect, DroidShop applies the following in order of priority:

  1. 1-for-1 replacement — within the first 7 days, manufacturer defect confirmed, all conditions met
  2. Repair / component replacement — for hardware defects within the warranty period
  3. Replacement with same model — applied when repair is not feasible

Any remaining warranty time after a replacement unit is issued is calculated from the original purchase date — the warranty period does not reset.

📍 Service Location

DroidShop Showroom
246/4B9 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, Ho Chi Minh City
Warranty intake hours: Monday – Saturday, 9:00 AM – 6:00 PM

Customers outside Ho Chi Minh City: please contact DroidShop in advance for guidance on shipping your device by post. Inbound shipping costs (to DroidShop) are the customer’s responsibility; return shipping is covered by DroidShop.

📞 Warranty Support Contact

This policy may be updated from time to time. The latest version is always available at this page.