Applies to all genuine Meta Quest 3 and Meta Quest 3S headsets purchased at DroidShop, including: META QUEST 3S, Meta Quest 3 512GB (Personal Edition), and Meta Quest 3 512GB Business Edition.

🗂 Choose the Right Edition for Your Needs

Meta Quest 3 comes in two distinct editions for different types of users. Purchasing the correct edition directly affects your warranty coverage:

Personal Edition Business Edition
Intended for Individual users Businesses, organizations, gaming centers, schools
Permitted use Entertainment, gaming, movies, personal study, personal projects Software development, exhibitions, corporate training, commercial environments…
DroidShop warranty 12 months (personal use only) 12 months
Used in a business environment ❌ Warranty void ✅ Covered

⚠️ Important: The Personal Edition is not covered under warranty if found to be used in a business environment, commercial gaming center, software development setting, or organized educational environment. If your use case falls into any of these categories, please choose the Meta Quest 3 Business Edition.

⏱ Warranty Period

Time from purchase date Coverage Processing time
0 – 30 days 1-for-1 replacement (any manufacturer defect, like-for-like swap) Within 24 hours after inspection
31 days – 12 months Free repair service (manufacturer defects) 5 – 15 business days
After 12 months Paid repair service (case-by-case) Contact us for a quote

Warranty period is calculated from the purchase date shown on your invoice.

📋 Warranty Conditions

✅ Covered ❌ Not covered
Hardware defects from the manufacturer (inherent device faults) Drops, cracks, or physical damage from impact
Within the warranty period Exposure to water, liquids, or high humidity
Purchase invoice or order details from DroidShop available Electrical damage from incorrect charging or incompatible charger/cable
Serial number sticker intact and legible Serial number sticker removed, torn, or unreadable
No signs of unauthorized disassembly or third-party repair Self-disassembly or repair performed outside of DroidShop
Defect is clearly present and reproducible during inspection Normal wear and tear: battery degradation, surface scratches, faded facial interface foam
Personal Edition used strictly for personal purposes Personal Edition used in a business / commercial gaming / educational environment
Accessories with factory defects (reported within the first 7 days) Accessories (charging cable, head strap, box) damaged through use

🔄 Warranty Process

Step 1 — Contact support when you encounter an issue
Reach out to DroidShop via Zalo or Facebook first to describe the problem. Our technical team will assist remotely for software issues. If a hardware defect is confirmed, proceed to the next step.

Step 2 — Bring or ship the device to our showroom
Bring or ship your Meta Quest headset along with your purchase invoice (or the phone number used when ordering) to the DroidShop showroom during business hours.

Step 3 — Inspection and assessment
Our technical team will inspect the device in person and notify you of the result within 24 business hours — confirming whether it qualifies for warranty coverage and the specific resolution method.

Step 4 — Resolution and handover
DroidShop will notify you via Zalo or phone once the device is ready. Processing times:

  • 1-for-1 replacement (within the first 30 days): within 24 hours
  • Warranty repair (day 31 through month 12): 5 – 15 business days
  • Paid repair (after 12 months): timeline depends on the issue — you will be informed in advance

Note: Some cases may require sourcing parts directly from Meta, which can extend the timeline. DroidShop will notify you as soon as information is available and confirm a specific completion date.

🔧 Resolution Methods

Depending on the nature of the defect and the timing of the warranty claim, DroidShop applies the following in order of priority:

  1. 1-for-1 replacement — within the first 30 days, manufacturer defect confirmed, all conditions met
  2. Repair / component replacement — from day 31 through the end of month 12
  3. Paid repair service — after 12 months; contact DroidShop for a quote

Any remaining warranty time after a replacement unit is issued is calculated from the original purchase date — the warranty period does not reset.

📍 Service Location

DroidShop Warranty Center
246/4B9 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, Ho Chi Minh City
Warranty intake hours: Monday – Saturday, 9:00 AM – 6:00 PM

Customers outside Ho Chi Minh City: please contact DroidShop in advance for guidance on shipping your device by post. Inbound shipping costs (to DroidShop) are the customer’s responsibility; return shipping is covered by DroidShop.

📞 Warranty Support Contact

This policy may be updated from time to time. The latest version is always available at this page.