Applies to all official Ray-Ban Meta smart glasses purchased at DroidShop, including: Ray-Ban Meta Wayfarer, Skyler, Headliner, and Oakley Meta.

⏱ Warranty Period

Time from Purchase Coverage Processing Time
First 30 days 1-for-1 exchange (like-for-like — manufacturer defects only) Within 24 hours of inspection
Day 31 – 6 months Free repair service (manufacturer defects only) 5 – 15 working days
After 6 months Paid repair service (subject to repairability) Contact us for a quote

The warranty period is calculated from the purchase date on the invoice. After 6 months, DroidShop continues to offer paid Ray-Ban Meta repair services at: droidshop.vn/sua-chua-ray-ban-meta

💧 Important Note on Water Resistance

Ray-Ban Meta glasses are rated IPX4 — splash-resistant and sweat-resistant only. They are not waterproof and not rain-proof.

  • ✅ Safe for light activity and sweat exposure
  • ❌ Do not wear in rain, while washing your face, swimming, or in direct contact with water
  • ❌ Water damage voids the warranty regardless of whether the glasses are still within the warranty period

📋 Warranty Conditions

✅ Covered ❌ Not Covered
Hardware defects from the manufacturer Physical damage from dropping, impact, cracked frame
Still within the warranty period Water exposure — rain, swimming, washing (even within IPX4 limits)
Proof of purchase from DroidShop (invoice or purchase phone number) Electrical damage from incorrect charging or incompatible charger
Serial number sticker intact and legible Serial number sticker removed, torn, or unreadable
No signs of unauthorized disassembly or third-party repair Self-repair or repair performed by an unauthorized party
Defect is clearly present and reproducible during inspection Normal wear and tear: battery degradation, surface scratches, frame discolouration
Accessory manufacturing defects reported within the first 7 days Accessories (charging cable, carrying case) damaged through use
Keep Orginal Lense and the box Lost Orginal Lense and the box

🔄 Warranty Process

Step 1 — Contact support when you encounter an issue
Reach out to DroidShop via Zalo or Facebook first to describe the issue. Our technical team will attempt remote troubleshooting for software-related problems. If the issue is confirmed to be a hardware defect, proceed to the next step.

Step 2 — Bring or ship the product to our showroom
Bring or send your Ray-Ban Meta glasses along with your proof of purchase (or note your purchase phone number) to the DroidShop showroom during working hours.

Step 3 — Technical inspection and status confirmation
Our technical team will inspect the product and notify you within 24 working hours of receipt — confirming whether it qualifies for warranty coverage and what the resolution will be.

Step 4 — Repair / replacement and handover
DroidShop will notify you via Zalo or phone when the product is ready. Processing times:

  • 1-for-1 exchange (within first 30 days): within 24 hours
  • Warranty repair (day 31 – 6 months): 5 – 15 working days
  • Paid repair (after 6 months): timeline varies by issue, confirmed in advance

Note: Some cases may require parts sourced from Meta / EssilorLuxottica, which can extend the processing time. DroidShop will inform you as soon as information is available and confirm a specific timeline.

🔧 Resolution Methods

Depending on the nature of the defect and the time of the warranty request, DroidShop applies the following in order of priority:

  1. 1-for-1 exchange — within the first 30 days, manufacturer defect, all conditions met
  2. Repair / defective part replacement — from day 31 through 6 months
  3. Paid repair service — after 6 months; see droidshop.vn/sua-chua-ray-ban-meta

The remaining warranty period after a replacement unit is issued is calculated from the original purchase date — it does not restart from the exchange date.

📍 Service Location

DroidShop Showroom
246/4B9 Xo Viet Nghe Tinh Street, Thanh My Tay Ward, Ho Chi Minh City
Warranty service hours: Monday – Saturday, 9:00 AM – 6:00 PM

Customers outside Ho Chi Minh City who cannot visit in person: please contact DroidShop in advance for instructions on shipping your device. Outbound shipping (to DroidShop) is the customer’s responsibility; return shipping is covered by DroidShop.

📞 Warranty Support Contact

This policy is subject to updates. The latest version is always published on this page.